Privacy policy

Who this policy covers

This policy explains how reigningchampbnk handles personal information when you browse this store, place an order, contact us or choose to receive marketing. Our store runs on Shopify. We handle information under the Canadian federal and provincial privacy laws applicable to our activities.

Information and sources

Information you provide can include your name, email address, telephone number, billing and delivery addresses, account details, order selections and messages or photographs sent to customer support. Checkout and payment services process the payment details needed to complete a transaction and provide transaction or payment-status information. We also receive order and delivery updates from services involved in fulfilling your purchase.

When you use the site, Shopify and the services supporting it may collect technical and usage information such as an IP address, device or browser information, pages viewed, interactions, approximate location derived from technical data, and cookie identifiers. The information collected depends on the features you use and your privacy choices.

Why information is used

We use information to provide the storefront, create and fulfil orders, process payments, deliver goods, manage returns and exchanges, answer questions, maintain accounts, prevent fraud and protect the service. Information may also help us understand site use, improve our services, keep legally required records and resolve disputes. If we send marketing, we do so with the consent or other lawful permission required for that communication.

Service providers and other disclosures

Information is shared as needed with Shopify and service providers supporting payment processing, delivery, customer support, security and site operations. Where analytics or advertising services are used, they may receive usage information and identifiers for those purposes, subject to applicable consent requirements and your choices. You can contact us for information about the providers involved in handling your information.

Information may also be disclosed when required or permitted by law, to respond to a lawful request, or to establish or protect legal rights. We do not promise that personal information is never shared; the purposes and applicable legal limits described here govern its handling.

Cookies and privacy choices

Cookies and similar technologies can support sessions, shopping-cart features, security, preferences, measurement and, where used, advertising. Some are needed for the store to work. You can manage cookies through your browser settings; blocking certain cookies may affect cart or checkout functions. You can also contact us about consent or objections to optional uses of your personal information. Where the site offers additional privacy controls, those controls describe the choices available there.

Marketing choices

You can stop marketing emails using the unsubscribe link in a marketing message or by contacting us. Withdrawing marketing consent does not prevent service messages needed to handle an order, a return or a customer-support request. We honour applicable consent and unsubscribe requirements for electronic marketing.

Retention and security

We retain information for as long as reasonably necessary for its purpose, including order fulfilment, support, returns, accounting, tax records, fraud prevention, legal obligations and disputes. These needs determine the retention period; information is deleted or made non-identifying when it is no longer needed, subject to legal requirements. We use reasonable safeguards appropriate to the information, but no internet service or transmission can be guaranteed completely secure. Do not email full payment-card details or account passwords to customer support.

Processing outside Canada

Shopify and other service providers may store or process information outside your province or outside Canada. Information processed abroad can be subject to the laws of that location and lawful access by its public authorities. We remain responsible for information handled on our behalf and take steps to require appropriate protection by our service providers.

Children

This store is intended for people able to make purchases themselves or with the involvement of a parent or guardian. We do not knowingly seek personal information from children for marketing. If you believe a child has provided personal information that should not have been collected, contact us so we can review and address the concern under applicable law.

Your requests and complaints

Subject to applicable law, you may ask to access your personal information, learn how it has been used or disclosed, and correct inaccurate or incomplete information. You may also request deletion, a restriction on use, object to a use or withdraw consent where those choices apply. Some information must be kept or used for legal obligations or existing transactions, and some requests are subject to statutory exceptions. We will explain an applicable limit when responding rather than promise an unconditional right to erase every record.

Contact us at support@reigningchampbnk.shop or 9052813201 for a privacy request or concern and describe the information or choice involved. We may request information reasonably necessary to verify your identity and locate the relevant records. We respond within the periods required by the law applicable to the request and explain any permitted extension. You may also raise a concern with the Office of the Privacy Commissioner of Canada or the provincial privacy authority responsible for your matter.

Updates

We may update this policy to reflect changes to the store or legal requirements. The version published here describes our current policy. An update does not remove any rights you have under applicable law.